• gondola ski resort Zürs

Booking information and FAQ

Your vacation at Hotel Plattenhof in Lech am Arlberg

Below you can find important information about your upcoming stay, services and useful details of our 4-Star-Superior-Hotel.

  • all rates are intended per room per day, including gourmet half board in standard occupancy, VAT and all taxes. Exclusive of local tourist tax (currently €3,20 per person per day, 15 years and up). 
  • all rates include VAT 10 % / 13 %  
  • New Year's Eve Dinner mandatory surcharge: €108,00 per person over 14 years of age

 

Extra bed rates over standard occupancy:

  • 0–2 years: free of charge
  • 3–5 years: €60,00 per day in HB
  • 6–14 years: €149,00 per day in HB
  • 15 years and up: €179,00 per day in HB 
  • double room single use: deduction €30 per day

Here you will find actual information as well as implementation of our sanitation concept and general precautions.
 

  • up to 3 months prior to arrival you may cancel your booking with no additional charge.
  • up to 30 days prior to arrival we charge 40% of the total cost,

  • up to 7 days prior to arrival we charge 70% of the total cost,

  • up to the day of arrival or no-show we charge 90% of the total cost of stay.

Deposit / pre-payment
In order to confirm your booking we require a deposit of 30% of the total cost within two weeks of our booking confirmation. The booking confirmation contains an encrypted link to use your credit card safely. Or kindly arrange a no-fee wire transfer to the following bank:

Bank name: HYPO Lech
IBAN: AT97 5800 0185 6161 1021
BIC: HYPVAT2B

Important: please provide your IBAN and BIC/SWIFT codes.

Accepted payments

  • cash (no cheques accepted!)
  • EC-Maestro debit card
  • MasterCard
  • VISA
  • American Express

You may settle your bill by credit/debit card or cash. Local tourist tax not included in rates.

Arlberg Skipass tickets 

can be booked online or at the front desk. A cash deposit of €5 is payable at the front desk upon issue. The cost of the skipass needs to be settled when tickets are issued.

Meals not taken 
For meals not taken we refund €7 per adult if you advise the front desk by 10am! 

Parking garage
€25 per car per day. Reservations required. Limited availability.

General terms and conditions
The accomodation agreement is subject to terms and conditions as outlined by the National Austrian Hotel Association in compliance with government regulations.  

Late Arrival / early departure 
In case of late arrival and/or early departure guests are liable for payment of the full amount of the stay minus a complimentary deduction of €30 per adult and €15 per child per day. Check-in 3pm, check-out 11am unless otherwise agreed. 

Late night arrival
Our front desk is open 7am to 11pm. In case of late arrival we kindly ask to advise prior to 6pm. The charge for the night porter is €12.

Subject to printing errors and rate changes without notice!

  • Garage €25,00 per day per space (limited availability, reservations required)
  • Pets: small and medium-sized pets are permitted except in the restaurant/bar and wellness areas! €25,00 per day without food. 
  • Solarium 
  • Massages and treatments
     
Further information and FAQ

Detailed arrival information for car, train, plane on getting here  

Two general practicioners with house pharmacy and a trauma specialist are available in Lech. Please inquire at the front desk. 

 

Our Main Bar with lounge is open until 1am. We serve wine, beer, cocktails and liquors. 

Our front desk can assist in organizing airport transfers to the following airports: Innsbruck, St. Gallen Altenrhein, Friedrichshafen, Memmingen, Zurich, Munich, Salzburg. Please inquire.

Our main breakfast is open from 8am to 10.30am. A late sleeper reduced breakfast offer is served until 11am in the restaurant. 

Pets: small and medium-sized pets are permitted except in the restaurant/bar and wellness areas! €25,00 per day without food. Please be considerate of other guests! Remember there are doggy waste stations around town and the town council has implemented fines for not cleaning up after your pet! 

Most of the inside areas as well as most rooms are covered by our powerful Wi-Fi network. The service is free of charge. Upon arrival you get the temporary password at the front desk. 

At festive dinners or weekly gala dinners we ask you to dress accordingly.

A private uncovered parking lot is available at the hotel free of charge. For a charge of 25 per day and car a parking space in our garage is available. Reservations required! limited availability! 

Smoking is not permitted indoor and especially in your room. We reserve the right to charge a cleaning fee of €200 if you smoke in your room.  Smoking is permitted in the heated smoking corner at the main entrance.  

Our restaurant is open for lunch with an a-la-carte-menu and for dinner we serve a six-course gourmet menu as part of your half board arrangement. An afternoon snack is served in the main lobby from 2.30pm to 4.30pm. Outside guests are permitted based on availability. Please advise the maitre d' or the front desk. Charges may apply. 

Please sign and retain all receipts for your own control. If you are not handed a receipt for a charge, please advise the front desk. When settling your bill, a pro-forma invoice should be handed for authorization. 

An access-controlled ski deposit room is available at the lower level. You may deposit your equipment and booths and retrieve them at anytime. However, the hotel assumes no liability in case of damage, loss or unintentional mistaken property

The Arlberg-Skipass is available online, at the ticket office in town as well as at our front desk without hassle or queuing. Please note that the tickets must be paid immediately and cannot be charged to your bill. Payment can be made in cash and/or credit/debit card.

The deposit for the key card is €5 and will be refunded at check-out. (cash only!).

General information: The Arlberg-Skipass is valid in the following ski-resorts: Lech, Zürs, Stuben, St. Christoph, St. Anton, Klösterle, Sonnenkopf and NEW in Warth and Schröcken; 340 interconnected downhill skiing kilometers on altitude between 1.300 and 2.800 metres, more than 200 kilometers of deep snow runs, 97 state-of-the-art cableways, diverse runs for beginners and professionals, one of the most snow reliable regions of the Alps, various fun parks and other highlights.  

A mere 500 metres from the hotel you will find all major ski schools in Lech. Private teachers come to the hotel to pick you up. Appointments can be made by telephone or email. Our front desk can assist with all further information. 

Lech offers various ski rental shops and sports gear shops. Our official partner shop Sportalp offers the best quality and high-end equipment for rent and for sale and prepares your rented equipment and delivers it to the hotel free of charge. 

Several Taxi companies serve Lech and neighboring towns and villages. Our front desk is at your disposal for booking and rate information. 

Lost & Found items of our guests will be stored for up to 6 months. They will be sent to you upon request and pre-payment of shipping. If items remain unclaimed after 6 months, they will be disposed of properly. 

Our pool and wellness area stay open until 7pm. Fitness room and solarium are available until 9pm. Parents are liable for their children. Please be considerate of other guests and avoid jumping, screaming and making noise. Cell phones are prohibited.

The road from Lech to Warth is permantly closed during winter times. ATTENTION: Navigation systems do not indicate the closure! For avalanche emergencies the only access road to Lech could be closed temporarily. The tourist office and our front desk always have up-to-date information about weather conditions and road closures. 

Upon request and surcharge we offer room service. The service is available from 7am to 9pm. 

Off we go!

Still have questions? We'll gladly answer them!

Contact our reservations team now.

Dear guests of the Plattenhof!


We are diligently & carfefully preparing for the upcoming start of the season, which is expected to take place on 13 December 2021.

To ensure that planning your holiday in Lech is a relaxing and comfortable experience, we are of course also available for you by phone & email at any time !


We look forward to welcoming you soon as our guests at the Hotel Plattenhof!