General Terms and Conditions of Service

These general terms and conditions apply to your booking made through this booking system. For special inquiries such as conferences, events or group bookings, we recommend that you contact us directly via email or telephone.


Every hotel booking with this internet-based booking system is made directly with our hotel without an intermediary.

Accommodation contract and payment

  • The accommodation contract is concluded between you and our hotel immediately during the reservation. You pay the room rate confirmed by us directly at the hotel. All claims and obligations arising from the accommodation contract exist directly and exclusively between the booking party and our hotel.
  • The room reservation is made at the time of booking and is valid without a reservation confirmation. The booking confirmation is automatically sent to the booking party by email as a summary information. However, due to technical uncertainties, the reservation system cannot check the receipt of the confirmation when it is sent by e-mail. The effectiveness of the booking remains unaffected by this.
  • The guaranteed reservation is held by the hotel throughout the night. In the event of late cancellation or no-show, the hotel reserves the right to charge the full amount of accommodation costs.

Changes and cancellations

Changes to bookings: To avoid misunderstandings, all changes must be made by phone, email or fax. The arrival of the notification at our hotel is decisive for the timeliness of the change.

Cancellation of bookings: The cancellation of a reservation made via this internet-based booking system is only legally effective if it is provided in writing by fax or letter and with a legally valid signature from the booking customer. The cancellation is only valid if it is recognized by the hotel.

In the event of a cancellation or change, the hotel may charge your credit card a fee.

Contractually agreed room rates

Usually the rates include the service charge and statutory VAT. The amount of additional taxes is subject to constant changes and can therefore only be given without obligation.

Privacy and Consumer Data Protection GDPR 2016/679

The data entered by the customer are processed electronically by the reservation system. This data is only passed on to the extent necessary for a booking. Your data will not be passed on for other purposes or to third parties. In addition, the statutory data protection regulations are observed when collecting data.


All information has been compiled with the greatest care. However, no liability can be accepted for any errors in data acquisition or data transmission. The transfer of data to other data carriers, including extracts, or use for purposes other than those provided here is only permitted with the express consent of the hotel. This agreement will be governed, construed, and enforced in accordance with the laws of the Government of Austria, without regard to its conflict of laws rules.  The domicile of the hotel is also the place of fulfillment.

The next winter is sure to come!


The Plattenhof starts the winter season again on 12.12.2024. And to ensure that your ski holiday 2024/25 in Lech is also possible on the desired date, we recommend an early booking.


We look forward to your visit to the Plattenhof!

The Schneider family & the Plattenhof team